Untraced: Privacy Policy

Effective date: August 29, 2026

Untraced is operated by Venture Accelerator LLC ("we", "us"), a Florida limited liability company at 6407 Magnolia St, Suite 126, Milton, FL 32570.

Our business is getting your personal information taken down, so how we handle it matters more here than at most companies. This policy says plainly what we collect, why, who touches it, and how long we keep it.

Untraced is offered only in the United States.

1. What information we collect

Information you give us

Your phone number, when you request a scan.
Quiz answers about your privacy concerns.
Your name and email address, when you create an account.
Family member details you provide when you add a seat: first name and relationship, and their contact details if you choose to invite them.
Support messages you send us.

Information we collect automatically

Your IP address, browser and device type, pages viewed, and how you moved through the site.
The date, time, IP address, and exact wording shown to you when you gave consent to be contacted. We keep this to prove consent was given.
Cookies and similar technologies. See Section 8.

Information we obtain about you from a licensed data source

When you run a scan, we query a licensed people-search data provider using your phone number. What comes back can include:

your name and any name variations or aliases on file
your date of birth
your address history
other phone numbers associated with you
email addresses associated with you
names of relatives and household members
indicators that public records exist, such as bankruptcies, liens, or judgments

We do not collect your Social Security number, driver's license number, or financial account numbers, and we never ask for them.

We do not receive or store your payment card details. Payments go directly to Stripe.

2. How we use it

To run your scan and show you your exposure.
To verify you control the phone number before showing any record. This is a safeguard, not a marketing step.
To submit removal requests to data brokers and people-search sites on your behalf, and to check whether they were honored.
To monitor for your information reappearing, and to alert you.
To take payment and manage your subscription.
To send you service messages: verification codes, removal progress, alerts, receipts.
To send you marketing, if you have opted in. You can stop this at any time.
To improve the product and understand which pages and messages work.
To prevent fraud and abuse, and to enforce our Terms.
To comply with law, and to keep records proving you consented to be contacted.

We do not sell your personal information for money. See Section 4 for what we do share with advertising platforms, which counts as "sharing" under California law.

We use the following service providers. Each receives only what it needs.

Provider	What it does	What it receives
Searchbug	Licensed people-search data	Your phone number, to run the lookup
Twilio	Text messages and verification codes	Your phone number, message content
Stripe	Payments and subscriptions	Your name, email, payment details, which go directly to Stripe
Resend	Transactional email	Your name, email address, message content
Data removal partner<br>(named here before any removal request is submitted)	Submits and tracks removal requests	The identifiers a broker needs to find your records: name, address history, date of birth
PostHog	Product analytics	Pseudonymous usage events, IP address
Render	Hosting	Anything passing through the service
MongoDB Atlas	Database	Your account and scan data, encrypted
Meta	Advertising measurement	See Section 4

We also disclose information when the law requires it, in response to valid legal process, to protect our rights or someone's safety, and to a buyer if the business is sold, in which case we will tell you first.

We do not let any of these providers use your information for their own purposes.

About the data source. Searchbug does not own the underlying records. It draws on its own third-party data suppliers to answer a lookup, so the records we show you originated further upstream. If you want your information suppressed from Searchbug's own results, separately from the removal work we do for you, you can request that directly at https://www.searchbug.com/ccpa.aspx. California residents can also use https://www.searchbug.com/info/california-drop-searchbug-opt-out/.

We use the Meta pixel and Conversions API to measure our advertising. This sends Meta a record that a purchase or signup happened, along with identifiers such as a hashed email address, so Meta can attribute it to an ad.

Under the California Consumer Privacy Act this counts as "sharing" personal information for cross-context behavioral advertising, even though no money changes hands.

We never send advertising platforms anything from your scan. Your address history, date of birth, relatives, and the contents of any record stay out of advertising entirely.

To opt out, use the "Do Not Sell or Share My Personal Information" link in our site footer, or email support@stayuntraced.com. We also honor Global Privacy Control signals sent by your browser.

We do not knowingly share the personal information of anyone under 16.

5. How long we keep it

What	How long
Scan results, if you do not subscribe	Deleted automatically 30 days after the scan.
Scan results, if you subscribe	While your account is open, and 90 days after you close it
Account and subscription records	While your account is open, and 90 days after you close it
Billing and tax records	7 years, as tax law requires
Records proving you consented to be contacted	4 years after your last interaction, because federal law allows claims about unwanted messages to be brought within that period, and this record is our evidence that you agreed
Analytics	12 months

When you close your account we delete or de-identify your information on the schedule above, except where we must keep it by law.

6. How we protect it

Scan results are encrypted at rest as well as in transit.
Records are shown to you masked until you have both verified your phone number and subscribed. The unmasked record is never sent to your browser before then.
Verification by text message is required before any record is displayed.
Access to production data is limited to staff who need it.

No system is perfectly secure, and we cannot guarantee absolute security.

7. Information about other people

Scan results include names of relatives and household members. We handle this carefully because these people are not our customers.

We keep relatives' names and relationship only. We do not show a relative's date of birth.
We exclude anyone who appears to be a minor.
Adding a family member seat is an invitation. We do not submit removal requests for another person until they have separately given us their own consent.

8. Cookies

We use cookies that are necessary for the site to work, analytics cookies to understand usage, and advertising cookies for the measurement described in Section 4. You can control cookies in your browser, and refusing non-essential cookies will not stop the service from working.

We honor Global Privacy Control.

9. Your rights

Depending on your state, you may have the right to:

know what personal information we hold about you and where it came from
access a copy of it
correct it
delete it
opt out of sharing for advertising
not be discriminated against for exercising any of these rights

California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana and other states grant these rights, and some allow you to appeal if we refuse a request. If we refuse, we will tell you how to appeal.

To exercise any right, email support@stayuntraced.com or use the link in our footer. We will verify your identity before acting, usually by confirming control of the phone number or email on your account. We respond within 45 days and may extend once where the law allows.

Authorized agents may submit requests on your behalf with proof of your permission.

10. Categories, in the format California requires

In the past 12 months we have collected these categories of personal information, from you, from your device, and from our licensed data provider: identifiers (name, phone, email, IP address); personal records (address history, date of birth); commercial information (what you bought); internet activity (pages viewed); approximate location derived from IP address; and inferences (your computed exposure level).

We disclose each of these to service providers for the business purposes in Section 2, and we share identifiers with advertising platforms as described in Section 4. We do not sell personal information for money.

We do not use or disclose sensitive personal information for any purpose other than providing the service.

11. Children

Untraced is for adults. We do not knowingly collect information from anyone under 18, and seats may not be bought for minors. If you believe a child has given us information, email support@stayuntraced.com and we will delete it.

12. Text messages

We send verification codes and service updates by text, and marketing texts only if you opted in. Consent to marketing texts is not a condition of purchase. Reply STOP to opt out, HELP for help. Message and data rates may apply. Opting out of marketing does not stop verification codes or essential account messages.

We do not share your phone number with third parties for their own marketing.

13. Where your information is held

We store and process information in the United States. Untraced is offered only in the United States and is not directed to people outside it.

14. Changes to this policy

If we make material changes we will update the effective date and notify you by email or in the product at least 15 days beforehand.

15. Contact us

Venture Accelerator LLC 6407 Magnolia St, Suite 126, Milton, FL 32570 Privacy: support@stayuntraced.com Support: support@stayuntraced.com