Untraced: Terms of Service

Effective date: August 29, 2026

These Terms of Service ("Terms") are a binding agreement between you and Venture Accelerator LLC ("Untraced", "we", "us"), a Florida limited liability company located at 6407 Magnolia St, Suite 126, Milton, FL 32570. They govern your use of stayuntraced.com and the Untraced service.

Please read Section 20. It requires most disputes to be resolved by individual arbitration and limits your ability to bring a class action. You may opt out of it within 30 days.

1. Accepting these Terms

By using Untraced, creating an account, or submitting your phone number for a scan, you agree to these Terms and to our Privacy Policy and Acceptable Use Policy, each of which is part of this agreement.

If you do not agree, do not use the service.

2. Changes to this agreement

We may update these Terms. When we do, we will change the effective date above, and for material changes we will notify you by email or in the product at least 15 days before they take effect. Continuing to use Untraced after that date means you accept the updated Terms. If you do not accept them, you may cancel under Section 12.

3. Who may use Untraced

You must be at least 18 years old and a resident of the United States. Untraced is offered only in the United States and is not directed to anyone outside it. You may only run a scan on, and purchase protection for, a phone number you personally control, or a family member who has consented under Section 8.

You may not use Untraced on behalf of anyone else without their permission.

4. What Untraced is, and what it is not

Untraced finds where your personal information is published by data brokers and people-search sites, shows it to you, and works to get it removed. We also monitor for it reappearing.

Untraced is not a consumer reporting agency, and the information we show you is not a consumer report. We do not collect or provide information for the purpose of determining eligibility for credit, insurance, employment, housing, tenancy, or any other purpose covered by the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq.

You may not use Untraced, or anything you see in it, to make decisions about another person's eligibility for credit, insurance, employment, housing, tenancy, government benefits, or licensing. Doing so may violate federal law. It is also a material breach of these Terms and we will terminate your account for it.

We are not a law firm and nothing in the service is legal advice.

5. The free scan and phone verification

You may run a free scan by submitting your phone number.

We will not show you any personal record until you verify that phone number by entering a code we send to it by text message. Before verification, we will only show you counts and a computed exposure level. This is deliberate. It is what stops Untraced from being a tool for looking up other people.

Before you purchase, records are shown to you in masked form. Full details are part of the paid service.

What a scan does and does not prove. A scan reflects what a licensed data source held at the moment we asked. Finding nothing does not mean your information is absent from every broker, and finding something does not mean it is accurate. The data originates with third parties and we do not control or warrant its accuracy.

6. Accounts

You are responsible for your account and for anything that happens under it. Keep your login details private and tell us promptly if you believe your account has been accessed without your permission.

7. Removal services, and your authorization

When you subscribe, you authorize Untraced to act as your authorized agent for the purpose of submitting opt-out, deletion, and do-not-sell requests to data brokers and people-search sites on your behalf, including requests under the California Consumer Privacy Act and comparable state laws. To do this we must give those sites enough information to identify your records, which is generally your name, address history, and similar identifiers.

You may withdraw this authorization at any time by cancelling, though we cannot retract requests already submitted.

What we can and cannot promise.

We submit removal requests. We do not control whether or how quickly a site honors them, and some refuse.
Removal is not permanent. Brokers routinely repopulate records from new sources. This is why the service is a subscription: we keep monitoring and re-filing.
We cannot remove public records, such as court filings, property records, voter files, or professional licenses. Those are published by governments and are outside any broker opt-out.
We cannot remove information you have made public yourself, or content published by news organizations.
Our coverage is a defined list of brokers and sites, which changes over time.

We will use commercially reasonable efforts. We do not guarantee any particular result, and no employee or advertisement can give you a guarantee we have not made here in writing.

8. Family and member seats

You may purchase additional seats for family members.

Buying a seat is an invitation, not an enrollment. We will not submit removal requests for another person until that person has separately confirmed their own consent and verified their own contact details. Until they do, the seat is reserved and inactive.

By adding someone, you confirm you have a good-faith basis to believe they want this and that you are permitted to give us their name and contact information. Seats may not be purchased for anyone under 18.

Member seats follow the primary subscriber's billing period. If the primary subscription is cancelled, member seats end with it.

9. Monitoring services

Monitoring add-ons, including dark web and identity monitoring, alert you when information matching yours is found in the sources we monitor. Monitoring is inherently incomplete: we can only see the sources we have access to, alerts may be delayed, and an absence of alerts is not assurance that nothing has happened. Monitoring is not identity theft insurance and does not restore or reimburse losses.

10. Prices, billing and renewal

Prices are shown at checkout. Subscriptions are billed in advance, monthly or annually as you select.

Subscriptions renew automatically at the then-current price for the same period until you cancel. For annual plans we will remind you before renewal where required by law.

We may change prices. For an existing subscription, a price change takes effect at the next renewal and we will tell you before it does.

Payments are processed by Stripe. We do not receive or store your full card details. Taxes may be added where applicable.

11. Cancellation

You may cancel at any time from your account or by emailing support@stayuntraced.com. Cancellation stops the next renewal. Your access continues until the end of the period you have already paid for.

12. Refunds

You may request a full refund within 30 days of your first payment, subject to the conditions below. Email support@stayuntraced.com and we will process it to your original payment method.

The 30-day refund does not apply where:

30 days have passed since the initial charge;
the request relates to a renewal rather than the first payment;
removal requests have already been submitted on your behalf, since that work is performed and cannot be recalled; or
the account was used in violation of Section 4 or our Acceptable Use Policy.

One-time add-on purchases are refundable within 30 days only if the underlying work has not yet been performed.

Outside the 30-day window, payments are non-refundable except where required by law. Cancelling stops future charges but does not refund the current period.

By giving us your phone number, you agree that we may send you text messages about your account, including your verification code, scan results, removal progress, and alerts. Message and data rates may apply. Message frequency varies.

Consent to marketing text messages is not a condition of purchase.

Reply STOP to any message to opt out, or HELP for help. Opting out of marketing messages does not stop transactional messages needed to operate your account, such as verification codes.

We record the date, time, and the wording shown to you when you gave consent.

14. Verification codes

Verification codes are for you alone. Never share one. We will never ask you for your code by phone, email, or text. Anyone asking for it is attempting fraud.

15. Acceptable use

Our Acceptable Use Policy is part of these Terms. In short: do not use Untraced to look up, monitor, or investigate anyone other than yourself and consenting family members, and do not use it for any FCRA-covered purpose.

16. Our intellectual property

Untraced, its name, logo, software, and content are owned by us or our licensors and are protected by intellectual property law. We grant you a limited, personal, non-transferable, revocable license to use the service. You may not copy, resell, reverse engineer, scrape, or build a competing product from it.

17. Third party services

Untraced relies on third parties for data, messaging, payments, hosting, and removal operations. They are listed in our Privacy Policy. We are not responsible for third-party websites you reach from our service, or for the accuracy of data supplied by third-party sources.

18. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, THAT ANY PARTICULAR RECORD WILL BE REMOVED OR STAY REMOVED, OR THAT DATA SUPPLIED BY THIRD PARTIES IS ACCURATE OR COMPLETE.

Some states do not allow certain disclaimers, so parts of this section may not apply to you.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits do not apply to liability that cannot be limited by law.

20. Dispute resolution, arbitration, and class action waiver

Please read this section carefully. It affects your legal rights.

20.1 Talk to us first. Before starting arbitration, contact support@stayuntraced.com and describe the problem. Most issues are resolved this way. Give us 30 days.

20.2 Binding arbitration. If we cannot resolve it, you and Untraced agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator's decision is final and enforceable in any court with jurisdiction.

20.3 Class action waiver. YOU AND UNTRACED EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may award relief only to the individual party seeking it. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.

20.4 Your right to opt out. You may opt out of arbitration by emailing support@stayuntraced.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include your name and the email on your account. Opting out costs you nothing and does not affect your service in any way.

20.5 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief for infringement or misuse of intellectual property.

21. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules. For any dispute not subject to arbitration, the courts located in Florida have exclusive jurisdiction, and both parties consent to venue there.

22. Term and termination

These Terms apply while you use Untraced. You may stop at any time under Section 11.

We may suspend or terminate your account if you breach these Terms or the Acceptable Use Policy, if we are required to by law, or if we reasonably suspect fraud or misuse. Where the reason is not a breach by you, we will refund the unused portion of your current period. Sections 4, 16, 18, 19, 20, 21, and 24 survive termination.

We may discontinue the service with 30 days' notice and a pro-rated refund.

23. Limitation period

To the extent permitted by law, any claim relating to the service must be brought within one year of when it arose, or it is permanently barred.

24. General

These Terms, with the Privacy Policy and Acceptable Use Policy, are the entire agreement between us. If any provision is unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement; we may assign it in connection with a merger or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

Notices to you go to the email on your account. Notices to us go to info@ventureacceleratorllc.com.

25. Contact

Venture Accelerator LLC 6407 Magnolia St, Suite 126, Milton, FL 32570 support@stayuntraced.com